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Billing & renewals

How do renewals get paid?

We generate a renewal invoice 14 days before the due date. Pay it from Invoices by card, bank transfer or USSD. Reminder emails go out before anything expires.

How does the wallet work?

Every movement is recorded on an append-only double-entry ledger you can inspect from your dashboard — nothing can be quietly edited. Top-ups arrive with the billing settings page; until then, pay invoices from the Invoices page.

What happens if I miss a renewal payment?

Services enter a grace period with email reminders before any suspension, and we never delete data without repeated warnings. Domains follow their registry’s redemption rules.

Can I get a refund?

Hosting comes with a 14-day money-back window. Domain registrations are final once submitted to the registry — that is a registry rule, not ours. Details are in the terms of service.

The API

How do I get an API key?

Dashboard → API keys → Create key. Choose scopes (read services, read invoices, manage DNS) and the plaintext key is shown exactly once — store it safely.

What can the API do?

The public API runs on the same module engine as the dashboard: list your services, invoices and domains, and read or write DNS zones and nameservers (the domains:read and dns:write scopes). Keys are scope-limited so a leaked read-key can never modify anything.

Is there a rate limit?

Yes, generous ones per key. If you are building something high-volume, contact us and we will raise the ceiling for your account.

Still stuck?

Message us from the contact form and we'll get back to you.